Restaurant Reservations & Table Management Software - Dimmi
Marketing Exposure
Reservations
Support
Business Intelligence

Reservations and Table Management

Cut labour costs

Increase covers

Improve service

PRODUCT OPTIONS

Dimmi Pro Powered by ResDiary is the number one reservations system in Australia. Used by over 6,500 of the best restaurants across 45 countries, last year ResDiary helped 2,200 Aussie restaurants effortlessly manage over 1 million bookings. In a nutshell, it’s all that you need to run a smooth and efficient service.

The Diary

  • 3 different views – Grid, Floorplan & Running order
  • Increase capacity on busy night and maximise table turns
  • Store diner preferences to deliver a highly personalised dining experience

W8list & Standby list

  • Two different waitlist options – one for the current service and another for future services
  • Send sms and/or emails to automatically confirm bookings

Yield Managment

  • Limit covers and/or bookings for each timeslot and/or for the day of the week
  • Stagger your bookings
  • Create double sittings

iPad App

  • Handy app to operate ResDiary during service
  • Move bookings with simple drag and drop functions
  • Add walk-ins with ease and efficiency

SMS & Email notifications

  • Customisable email templates
  • Send booking confirmations, cancellations and reminders via SMS or email
  • Set up staff notifications for group bookings & VIPs

Access Anywhere

  • Cloud-based software
  • Handy Manager mobile app
  • Unlimited users

Instant Runsheets

  • Dynamic runsheet that can be used during service
  • Filter by time, table, size or name
  • Print hardcopies

Receive live bookings from the Dimmi Network and your website, 24/7. By doing so you will reduce labour costs and mistakes associated with human error.

Booking Flow

Specify how bookings are to be set up in your diary and allocate specific time slots or double sitting set-ups.

Website Bookings

Accept bookings through your website, 24/7 – for free.

Dimmi Network Bookings

Accept bookings from over 30 leading food and travel websites including Dimmi, Qantas, Tripadvisor, Zomato and Good Food.

Facebook Bookings

Accept bookings via your Facebook page – for free.

Take advantage of a range of tools designed specifically to help you engage with the right kinds of diners. Be smart with your communication and use your database effectively to build a repeat customer base.

Build a customer database

Capture customer details and build a strong database. Use it to send emails about upcoming events and specials.

Segment your database

Use customer profiles and information stored in your reservation system to segment audiences and tailor your communications. Target VIPs, those with dietary requirements, wine lovers or locals to deliver bespoke offers and information about what’s happening in your restaurant.

Instant CRM integration

Take advantage of our partnership with MyGuestList and manage your email marketing with ease.

Build and market your promotions

If something is happening in your restaurant, it’s easy to let diners know about it. Set up unique offers via ResDiary and promote them on your website and through the broader Dimmi Network.

How to get more customers in the door

Use Dimmi Payments Powered by ResDiary to secure bookings. Say goodbye to no-shows and hello to a full restaurant and increased revenue.

Secure bookings

Use credit card guarantees to secure bookings and lower the risk of no-shows and cancellations.

Take deposits

Holding a special event? Ask customers for a deposit at the time of making a booking to ensure they don’t bail on you at the last minute, or worse, just not show up.

Accept full payment

For important dining days like Mother’s Day or set course menus, receive payment upfront to protect yourself from no-shows.

Why Emily from Sixpenny depends on Dimmi Payments

Accept function bookings thanks to our partnership with iVvy, a platform that allows diners to search and book function spaces for private parties and events.

iVvy

Sell and manage your functions via iVvy and have your table availability update instantly in ResDiary if a function is booked.

Dimmi Events

Advertise your private dining and function space on the Dimmi website to attract large group and function bookings.

We help you understand your business from the inside out. With over 35 reports at your disposal, all of which can be customised to your needs, analysing business performance is a breeze. Armed with increased business intel you can make the strategic decisions you need to better your business.

Customisable Reports

Your reservations system comes with a wealth customisable reports, allowing you to build insights around your bookings, cancellations rate and customer feedback.

Dimmi Performance Report

We collect data in real time as consumers interact with your brand and present it to you in a Monthly Business Performance Report. This will allow you to easily identify gaps and opportunities for the continual improvement of your business.

Dimmi Score Report

Improve customer satisfaction levels by assessing insightful feedback from diners. We take the reviews and ratings left by your customers, collate them into one report and share them with you every month.

Booking Success Report

Review your booking history and identify common trends in order to optimise your ResDiary set up and improve the booking flow.

Verified Reviews

Keep your finger on the pulse and monitor how real diners rate your restaurant. When a customer review is published you will receive an email notification and have the ability to respond directly to the review.

Treat all diners like VIPs by creating and storing customer profiles. Share these with staff to provide better service, increase the average spend per head and encourage repeat visits.

Customer Notes

Take notes about customers likes and dislikes, spend and dietary requirements when they dine and enter these into your reservation system. This information will be stored so the next time they make a booking you can deliver a more personalised dining experience.

Booking Statistics

Instantly see a customer’s dining history and understand their booking status: whether they are a first time or repeat visitor.

VIP alerts

Get notified via ResDiary when a VIP books, or is seated in the restaurant.

Linked-In Notifications

Know your customers before they walk through the door. View LinkedIn profiles of Dimmi diners so you know who’s dining when.

Dimmi Profiles

View Dimmi diner profiles prior to service and gain insight into dining habits and preferences.

See an example of a Dimmi diner’s profile here.

We believe technology can help businesses grow. That’s why we have built integrations with industry leaders - so you can streamline processes and manage your restaurant more effectively and efficiently. Available on Dimmi Pro Powered by ResDiary.

POS

Let your POS and reservation system talk to each other. We currently integrate with OrderMate and IdealPos. WIth these, itemised bills can be fed directly from your POS system to ResDiary, helping you to build meatier diner profiles; staff can easily view and update table status throughout service to maximise table turns and manage wait lists and walk ins.

MyGuestList

Integrate ResDiary with MyGuestList to leverage your customer database and grow your business. Streamline your marketing workload through easy to create, and automated, professional email and SMS communications with your customers.

Optional Extras

  • Private Dining
  • POS Integration
  • Email Marketing via My Guest List
  • Dimmi Off-Peak
  • Functions leads via iVvy
  • Mobile Website
  • iPad App Host
  • Flash Sales
Organise a free demo

Why Anna from Ormeggio uses ResDiary

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